We automatically suspend any orders we suspect of fraud. We will take payment from your provided payment method when you submit your Order. We require payment for products and any delivery charges in advance of delivery. We may contact you for additional security purposes should we deem this necessary. Your bank may request that you are screened using 3D Secure (“MasterCard SecureCode” or “Verified by Visa”) or by an independent fraud prevention service. We may provide details of your IP address, device attributes and payment method to third party fraud prevention companies to detect and prevent fraud and suspicious account activity. Our payment system also complies with the Payment Card Industry Data Security Standard. Your browser will show a padlock in the browser window frame and the website address will begin with “ to indicate that it has made a secure connection. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. Online payments will be made within a secure environment. We accept Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro and Union Pay. Payment for all products must be by credit card, debit card, store credit, or by using PayPal. All claims must be made within 28 working days of the despatch Please note that we will not process a claim for lost in transit until 21 days after the goods were despatched to you. On the very rare occasion that something goes wrong, and you wish to make a claim please notigy us in writing to the email address below. We are confident that your order will be delivered when we say it will. At these times, we will work our delivery partners to minimise disruption and to keep you informed as much as possible. Please note that at times of severe weather strike action or terrorism then there may be unexpected delays to our delivery service. We do deliver to the Channel Islands, but please allow an extra 1 - 2 days for your delivery. We do deliver to the Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1 - 2 days for your delivery. Royal Mail deliver the next working day before 9am.UK SPECIAL DELIVERY BEFORE 9 AM - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY Order placed after 4pm on a Friday will be delivered the next Saturday.Orders for guaranteed delivery on the next Saturday have to be placed by 4pm Friday.Royal Mail will deliver before 1pm on the next Saturday.SATURDAY DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY If the recipient is not in, the order will be taken to the local Royal Mail collection point.Order placed after 4pm on a Friday will be delivered the next Tuesday.Orders for guaranteed delivery the next day have to be placed by 4pm.Royal Mail deliver the next working day before 1pm.UK SPECIAL DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail collection point for collection.Online tracking via email notifications.Royal Mail aim to deliver the next working day (not guaranteed).UK EXPRESS DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 24® SERVICE If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail office for collection.Royal Mail aim to deliver within 3-5 days.UK STANDARD DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 48® SERVICE There will be no deliveries or collections during bank holidays.
We try our best to meet the delivery timescales quoted but there may be a delay when we are very busy such as during a sale, promotion or Christmas.
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